Reference

Legal terms before you join

Our Legal page gives you one place to check account terms, privacy handling, cookie use, and payment-record rules before you open an account.

Account termsPrivacy requestsCookie choicesDANA recordsQRIS receipt checks
gameheaven Legal terms before you join
CONTACT ROUTES

How to reach legal support

A legal question is handled differently from a game or wallet question, so we route it through channels that can keep a clear record. Use live chat for first contact, email for document requests, and WhatsApp only when our team asks for a quick identity check. Support runs daily from 10:00 to 02:00 WIB, and the Legal link is available on mobile through Menu > Account > Legal.

Team online

Live chat intake

Start with live chat when you need to ask which legal term applies to your account. Share your registered phone number, but do not send full payment screenshots until our agent asks for the exact receipt field.

Email document channel

Use [email protected] for account-data requests, correction requests, or written legal notices. Include your account ID, the affected date, and whether the record relates to login, cookies, DANA, OVO, GoPay, or QRIS.

WhatsApp confirmation

WhatsApp may be used when we need to confirm that a legal request came from you. We ask only for limited account markers, such as the last login date, never your password or wallet PIN.

RECORD CONTROLS

Six ways we handle legal records

Legal records matter because they decide how an account action is read later. We keep registration steps, login signals, payment references, cookie choices, and support messages in separate…

Account ownership checks

Before changing legal records, we confirm that the request matches your registered phone number or email.

Payment receipt matching

DANA, OVO, GoPay, and QRIS receipts are matched by amount, time, and reference text.

Cookie choice records

Cookie choices help us remember session, language, and security settings.

Data correction route

If your name, phone number, or email is wrong, contact us before making another wallet action.

Retention checks

Some records are kept because payment matching, account disputes, or security checks may require them.

Security alerts

Password resets, new-device logins, and repeated failed attempts create legal security logs.

Legal questions before account access

These answers focus on the account and data rules you are most likely to ask before joining or after a support case. We keep the wording practical: what we record, why we may ask for identity checks, how payment references are used, and which channel to use when you want a change. If your question affects eligibility, the answer depends on local law.

The account terms apply when you submit your phone number or email, create a password, and accept the registration screen. Access to any account feature where local law permits remains tied to those terms.

We use payment records to match deposits, withdrawals, refunds, and account disputes to the correct profile. The fields we check are reference code, amount, timestamp, and wallet name, not unrelated wallet activity.

Yes, you can ask us to correct account data if it is wrong or outdated. Send the request from your registered email or live chat, then confirm the account marker our team asks for.

You can request removal, and we will check what can be deleted or reduced. Some records may remain for payment matching, dispute handling, security logs, or other legal reasons tied to your account.

Identity checks stop another person from changing or receiving your account records. We may ask for your registered phone number, last login date, payment reference, or the device path used for the request.

Open the mobile menu, choose Account, then select Legal. On desktop, the Legal link appears in the footer, so you can compare account terms, privacy wording, and cookie settings from a larger screen.

Send formal notices to [email protected] with your account ID, registered contact, and the legal topic in the subject line. Live chat can confirm receipt, but email is the written channel for documents.